A technical support analyst is a professional who is also called as a help desk support analyst. He/she performs the same duties that the help desk support analyst performs. He/she is mainly responsible for providing technical support to the clients and employees. He/she analyzes the computer based applications and provides solutions to the software and hardware problems.
If you want to apply for this position, then the sample provided below will help you in building an optimized resume for your job application. Please feel free to customize this sample while writing your resume.
Douglas Murphy
1809, Georgetown, California- 300645, Home- (252) 459369000
douglasmurphy@yahoo.com
Objective:
Looking for a position of a technical support analyst in a reputed organization where I will get an opportunity to utilize all my skills and knowledge to benefit the organization
Summary of Qualification:
Result-oriented and skilled professional with more than 12 years of experience of the technical field, the excellent knowledge of software development and programming, expert in computer operations, excellent written and oral communication skills and other Core Competencies are:
- Customer Relationship Management
- Excellent Technical Knowledge
- Good Problem Solving Skills
- Excellent Presentation and Organization Skills
Professional Experience:
ABC Computers, Georgetown
From 2006 to present
Technical Support Analyst
Working on the position of a technical Support Analyst and handling all the duties assigned to this position successfully, these duties are as follows:
- Handling all the problems and queries related to the computer applications and providing solutions to them
- Responsible for analyzing computer applications and their configurations
- Providing help and support in developing and implementing new applications
- Responsible for solving networking problems of the employees
- Helping software developers and programmers in developing new software
XYZ Organization, Georgetown
From 2000 to 2006
Technical Support Analyst
Worked as a technical support analyst and handled all the duties and responsibilities of this position efficiently, these duties are:
- Mainly responsible for providing technical support like: installing and updating computer application and solving problems related to the computer applications
- Responsible for solving networking problems
- Responsible for database management and database analysis
- Provided administrative support to the computer based applications
- Responsible for analyzing installation guides and help files
- Provided help desk support to the customers
SK Company, Georgetown
From 1997 to 2000
Help Desk Analyst
Served the help desk analyst position and handled all the duties and responsibilities assigned to this position, these duties are:
- Mainly responsible for providing help desk support to the customers and solving their problems related to the computer software and hardware
- Responsible for answering the phone calls and mails of the customer and providing solutions to their problems
- Responsible for solving problems like: virus issues, forgotten passwords, software and hardware problems, etc
- Maintained a good rapport with the customers
Technical/Computer Knowledge:
- Knowledge of Programming Languages: C/C++, HTML, XML, DHTML
- OS- Windows 2000/XP/Vista, UNIX
- Tools- MS Office, Photoshop, Dreamweaver, Robohelp
- Internet Proficiency
Education:
- Master’s Degree of Computer Application from Georgetown University in 1997
