Hotel Front Office Manager Resume

Resume is a self-advertisement tool. A complete and professional resume features integral sections like objectives, skills, qualifications and professional experience in a structured way. This hotel front office manager resume highlights the format and contents of writing a great resume. This sample will help you to land an interview call for your dream job.

A hotel front office manager monitors and supervises the daily activities of front desk professionals. The role demands leading and managing the day-to-day activities of front office staff to ensure the highest standards of service to customers in accordance with the operating procedures of the hotel.

This sample template is drafted in an easy and organized way. The aim of this sample is to enhance your skills of drafting a unique sample.

Sample Hotel Front Office Manager Resume

Isabella G. GARCIA
989 S. Woodrow Lane
Atlanta, GA 30125
Cell: 404-888-4539

Email:.isabella@example.com

Summary of Objective:

To gain the position of a hotel front office manager in a prestigious hotel where my professional skills and experience will be utilized towards providing excellent customer service.

Summary of Skills:

  • Comprehensive knowledge of hotel management and service system and procedures
  • Possess excellent leadership with superior oral and written  communication skills
  • Comprehensive knowledge of computer software applications like Microsoft Office suite and the Internet
  • Ability to display a high degree of professionalism
  • Excellent time management and organizational skills with ability to set priorities
  • Ability to build positive relationship and handle conflict in a professional manner

Professional Experience:

The Grand Hotel, Georgina

June 2005 till date

Hotel Front Office Manager

  • Monitor and supervise the activities of front office staff, from maintaining proper cash control to guest service standards
  • Attend and respond to guests’ requests, enquiries, complaints and compliments
  • Responsible for monitoring departmental costs to ensure performance against budget
  • Ensure that proper training and procedures are in place to ensure provision of quality services
  • Supervise reception desk to ensure optimum occupancy and average room rate for purpose of maximizing revenue
  • Ensure that the guests receives warm attention and personal recognition
  • Update other operating departments, notably Housekeeping of all Front Office matters that concerns them

Pride Hotel, Georgina

April 2001 to May 2004

Hotel Front Office Manager

  • Coordinate front office activities of the hotel and resolve problems arising from guests’ complaints, reservation unusual requests and inquiries
  • Assigns duties and shifts to front office staff and observe performances to ensure adherence to policies and established operating procedures of the hotel
  • Prepare and update reports to the General Manager of the  hotel
  • Discuss and cooperate with other department heads to ensure coordination of hotel activities
  • Handle inquiries pertaining to the policies and services of the hotel
  • Greet important guests and make arrangement for private telephone line and other special services
  • Conduct interview and hire front office staff, as required
  • Receive and process advance registration payments and send out letters of confirmation or return checks

Educational Summary:

Achieved bachelor’s degree in Hospitality

University of Georgina in the year 1997

Personal Information:

Name: Isabella G. GARCIA

Date of Birth: 23.05.1974

Employment Status: Full time

Relationship status: Married

Reference:

Will be furnished upon request

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