A well drafted resume is important in any job application. Employers often judge applicants through resume. It is necessary to bring your resume in the best way to make you stand from the crowd of applicants. This hotel front desk resume defines clearly the style, format and content for creating a professional resume.
Hotel front desk is a hospitality professional who works within the domain of providing service in hotels. The roles and responsibilities of a hotel front desk include greeting guest, entering guest information in the system, preparing bills and attending calls. In short, a person in a hotel front desk performs all administrative duties.
Here is a sample template that will assist you towards drafting an interview winning resume.
Sample Hotel Front Desk Resume
Richardson M. Green
29 Bayberry Court
Gateway, GA 30372
Cell: 304-555-5698
Email: richardson@example.com
Summary of Objective:
To gain the position of a hotel front desk and perform a variety of guest service activities in a friendly, professional and efficient manner that commensurate the demands of a world-class hotel.
Core Competencies:
- Comprehensive knowledge of the departmental process and procedures of hotel service
- Possess excellent relationship building and customer service skills
- Ability to work effectively in a fast-paced environment and maintain optimistic attitude
- Possess sound judgment and discretion skills and has the skill to work with little or no supervision
- Proficient in the use of common Windows-based computer programs like Microsoft Word and Excel Sheet
- Excellent knowledge of operating basic office machines like copier, fax, and printer
- Possess excellent organization, time management, communication and interpersonal skills
Summary of Work History:
Beach Grand Hotel, Georgina
June 2005 till date
Hotel Front Desk
- Handle the tasks of providing superior guest satisfaction
- Responsible for attending guest needs like check-in/check-outs, reservations, and answering guest questions and requirements
- Perform the tasks of processing guest registrations like collecting payment and shift reports
- Respond to guest special requests, needs and complaints and update the same to the manager as appropriate
- Promote and provide answer to queries pertaining to enroll guests in the hotel
- Offer assistance and general information to guests regarding the services and amenities of hotel
Holiday Hotel, Georgina
April 2003 to December 2004
Hotel Front Desk
- Responsible for greeting and registering guests in an outstandingly friendly, professional, efficient manner
- Perform the tasks of obtaining necessary credit and payment information from guests
- Notify housekeeping of all special requests, late checkout, room changes and day use rooms
- Handle the tasks of answering telephone calls and guest inquiries in a friendly and professional manner
- Perform check-out and cash handling activities in accordance with the cashiering and credit policies of the hotel
- Responsible for providing detail information about the facilities and operating hours of the hotel
- Coordinate with other hotel department to provide best service and satisfy guest requests
Educational Summary:
Achieved Diploma in High School
Saint Lawrence School, Georgina in the year 1997
Personal Details:
Name: Richardson M. Green
Date of Birth: 13/01/1978
Employment Status: Full time
Relationship status: Single
Reference:
Will be pleased to furnish upon request
