A help desk analyst is a professional mainly responsible for providing technical support to the customers. To apply for this position, you will need an attractive resume for your job application. Here, we have provided one sample resume that will help you in making your resume attractive. This sample is free. You can copy it for your personal purposes only.
James Miller
1206, Hudson, New York- 400230, Home- (108) 45900369
jamesmiller@yahoo.com
Objective:
Seeking a position of a help desk analyst in a reputed organization where I will get an opportunity to utilize my skills and knowledge to benefit the organization
Professional Summary:
Highly accomplished professional with the extensive knowledge of technical field, excellent written and oral communication, highly proficient in computer knowledge, excellent telephone manner, strong knowledge of Microsoft based tools, other Core Competencies include:
- Customer Relationship Management
- Excellent Communication skill
- Excellent Technical skills
- Excellent Analytical and Problem-solving skills
- Good Presentation and Organization skills
Professional Experience:
ABC Associates, Hudson
From 2004 to present
Help Desk Analyst
Working as a help desk analyst with the following duties and susceptibilities: mainly responsible for providing technical support to the customers, also solving technical problems faced by the customers and employees, solving problems like: virus issues, software problem, forgotten passwords, hardware problems, etc., responsible for answering phone calls of the customers, providing solutions via mails, phones, etc., arranging training programs for the customers and clients to solve problems
Key Achievements:
- Provided excellent service to the clients and employees
- Developed new strategy for solving customer problems
XYZ Company, Hudson
From 1999 to 2004
Help Desk Analyst
Served as a help desk analyst position and handled all the duties and responsibilities of this position efficiently, these duties are as follows: provided excellent service to the customers and employees, responsible for providing support to the clients by solving their problems, responsible for answering customers’ phone calls, responsible for answering to the customers’ mails, responsible for solving software and hardware related problems of the customers and employees, responsible for advising customers to avoid problems
Key Achievements:
- Maintained a good rapport with the clients
- Implemented innovative ideas to solve customer problems
Technical Skills:
- Excellent programming knowledge
- Tools- MS Office, Adobe Photoshop, Dreamweaver, Robohelp, etc.
- Operating Systems: Windows XP/Vista, LINUX, UNIX
- Internet Proficiency
Educational Qualification:
- Master’s Degree of Computer Application from NY University in 1999
- Bachelor’s Degree of Computer Science in 1997
