Front Desk Supervisor Resume

Resume is an important marketing tool. Drafting a good resume is essential to advertise yourself in the best way. This front desk supervisor resume provides guidelines towards creating a professional front desk supervisor resume. You will learn more on how to organize and present your information in a standard format. Feel free to use this sample as a reference guide.

A front desk supervisor plays a significant role in the successful and smooth operation of a hotel. Front desk supervisor monitors the staff that is engaged in assisting hotel guests. Front desk supervisor involves in the process of hiring and training staff employees and takes full charge of the front desk staff. The ultimate goal of a front desk supervisor is to ensure guest satisfaction.

This below resume example will provide all the guidelines of drafting a perfect resume sample.

Sample Front Desk Supervisor Resume

Marc R. RHOADES
401 Bright wood Dr.
Glen Ellyn, IL 60312
Cell: 703-555-8975

Email:marc@anymail.com

Summary of Objectives:

Enthusiastic, pleasant, professional, and efficient front desk supervisor looking for a position to provide service in an efficient manner in a grand hotel

Core Competencies:

  • More that four years of experience in  providing guest service
  • Ability to read and interpret operating, maintenance procedures and safety rules
  • Ability to speak and communicate in an efficient and professional manner
  • Effective customer service and interpersonal communication skills
  • Outstanding time management, presentation and organizational skills
  • Flexible, detail oriented with excellent problem solving skills

Educational Summary:

Bachelor’s degree in Hotel Management

University of Illinois in the year 1997

Work History:

The Grand Hotel, Illinois

June 2005 till date

Front Desk Supervisor

  • Responsible for greeting and servicing members in a friendly and professional manner
  • Monitors and promptly respond to member needs
  • Performs tasks of admitting members by scanning their membership cards and respond to messages regarding the account in an appropriate way
  • Respond  and transfer phone calls in a professional and timely manner
  • Greets walk-in prospective members and contact a Membership Advisor to assist
  • Attend monthly department meetings as required
  • Reconcile membership accounts, balance bank accounts and make necessary corrections and voids
  • Provides assistance to the Department Head in maintaining daily and monthly department budget

Blooms International Hotel, Illinois

April 2001 to May 2004

Front Desk Supervisor

  • Performs tasks of monitoring and supervising daily operations of front desk operation
  • Handles guest request, concerns and complaints
  • Monitor and oversee all personal on assigned shift
  • Responsible for handling all check in and check out procedures
  • Ensures accuracy of cashier functions like charge postings, balancing paper work and money handling
  • Provides guest service to all the guest in the hotel in a professional manner
  • Responsible for timely follow -up of request, complaints and questions related to guest service

Personal Information:

Name: Marc R. RHOADES
Date of Birth: 23.05.1974

Employment Status: Full time

Relationship status: Married

Reference:

Will be furnished upon request

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