Customer Service Supervisor Resume

Have you ever tried to bring your resume in the limelight? Here is a customer service supervisor resume that provides good ideas on effective resume writing. This resume sample contains vital sections, vocabulary, styles and format of a complete and unique sample. With this sample, you can boost your chances of getting an interview call from your prospective employer.

Customer service supervisor supervises and manages front line customer service representatives. Customer service supervisor has many responsibilities. He/she monitors, evaluates and provides feedback on the performance of customer service representatives. To provide good customer service by customer representatives is the goal of a customer service supervisor.

Create a catchy and impressive resume with the help of this resume sample.

Sample Customer Service Supervisor Resume

Isabella G. GARCIA
989 S. Woodrow Lane
Atlanta, GA 30125
Cell: 404-888-4539

Email: garcia.isabella@example.com

Career Goals:

Position as a customer service supervisor to utilize my professional experience and skills in a renowned organization

Summary of Skills:

  • Hands on experience in handling customer service representatives
  • Possess excellent negotiation and telephone etiquettes
  • Good people skills to build good rapport with professionals at all levels
  • Proficient leadership skills and ability to motivate people with positive attitude
  • Ability to prepare, maintain and produce records in a timely and accurate manner
  • Good decision -making skills combined with IT Knowledge
  • Possess responsible attitude and ability to plan and prioritize work
  • Excellent oral, written and interpersonal skills

Work Experience:

ERP Systems Inc, Georgina

June 2000 till date

Customer Service Supervisor

  • Leads a team of Customer Service Representatives in delivering front line customer service
  • Trains, coach and supports the professional development of team members
  • Communicating successes, solutions and opportunities to the customer service Manager
  • Performs tasks of implementing process improvement processes to improve the efficiency of the operation
  • Formulate customer feedback, communicates new concepts regarding procedures, facility improvements, processes and responds to customer concerns
  • Conduct staff meetings, monitor attendance and performance of departmental staff
  • Prepares and conduct evaluations as well as recommends personnel action as per company policy for assigned staff

Central ADDS Corp, Georgia

April 1998 to May 2000

Customer Service Supervisor

  • Plan, coordinate and direct tasks to customer service representatives to meet client’s requirements
  • Updates reports to the manager on daily activities and performance of staff
  • Responsible for gathering complains and other issues and implements solutions for the same
  • Ensures that procedures and policies are being followed by the customer service representatives
  • Conducts customer service trainings to the team and completes the files of new hires
  • Performs trainings trains orients probable future customer service associates
  • Identifies as well as inspires the customer service representatives
  • Communicates resolutions to the manager for the customer’s concern

Educational Summary:

Achieved Bachelor’s degree in Business

University of Georgina in the year 1997

Personal Information:

Name: Isabella G. GARCIA

Date of Birth: 23.05.1974

Employment Status: Full time

Relationship status: Married

Reference:

George Smith

Customer Service Manager

New Globe Business

Atlanta, Georgina 30125

Cell: 404-223-2698

Email: george.smith@example.com

Make a Comment