Customer Service Specialist Resume

An effective and a good resume is the first step towards finding the right job. This customer service specialist resume will help you to present as the perfect applicant. You will find all the best tips on how to write a good resume. This resume will help to impress your employer in few seconds. Feel free to review the sample that will help you to write a better resume.

A customer service specialist plays a vital role in the growth and development of the organization. Customer service specialist handles customer complaints and customer questions on the sales, service and product of the organization. In short, customer service specialist serves as the communication channel between a company and its customers. A career as a customer service specialist is both challenging and rewarding.

This resume example will assist you towards creating a professional resume that consistently lands a job interview.

Sample Customer Service Specialist Resume

Richardson M. Green
29 Bayberry Court
Gateway, GA 30372
Cell:  304-555-5698

Email: richardson@example.com

Summary of Objectives:

To obtain the position of a customer service specialist wherein I can contribute my customer service skills to meet the goals and objectives of the organization.

Core Competencies:

  • More than eight years of work experience in customer care service
  • Ability to manage numerous projects and meet tight deadlines with limited direction
  • Possess exceptional decision- making and problem solving skills
  • Familiar with Microsoft applications like Word, Excel, PowerPoint, and Visio
  • Excellent time management, interpersonal and multitasking skills
  • Possess strong customer service and client focused attitude

Summary of Work History:

Agosis Partners Inc, Georgina

June 2005 till date

Customer Service Specialist

  • Responsible for answering customer inquiries via phone, live chat and email
  • Handle tasks like managing customer feedback & supporting business development team in sales and product review
  • Coordinate with product development team to implement new features based on client feedback
  • Perform tasks of building and maintaining customer support knowledge base & tutorial sections
  • Assist customer service supervisor and sales team on daily running of customer order
  • Handle responsibilities of managing preferred partners program
  • Responsible for providing support to account management team

Newell Apria Co Inc, Georgina

April 2003 to December 2004

Customer Service Specialist

  • Handle the tasks of managing daily activities of customer service representatives responding to customer inquiries and issues
  • Responsible for providing direction and guidance regarding workflows, policies, procedures, customer service quality, and training requirements
  • Assign the tasks of monitoring customer service standards
  • Perform responsibilities of identifying defect trends and implementing process improvements
  • Ensure accurate and timely processing of purchase orders and product quotations
  • Utilize product knowledge and processes to meet customer satisfaction
  • Evaluate work performance of customer care staff as well as conduct training sessions, if required

Educational Summary:

Achieved bachelor’s degree in Arts

Saint Lawrence College, Georgina in the year 2000

Personal Details:

Name: Richardson M. Green

Date of Birth: 13/01/1978

Employment Status: Full time

Relationship status: Single

Reference:

Will be pleased to furnish upon request

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