Customer Service Officer Resume

Resume is a personal advertisement. It highlights all the credentials and professional experience in an organized way. A well drafted resume inspires the employer to make an interview call. However, there are certain things to be considered in the process of drafting a resume. This customer service officer resume will let you know all the features of creating a masterpiece resume.

A customer service officer handles customer queries and sales call of the organization. The main role of a customer service officer is to please customer, promote customer care and keep customer back to make more purchase. To excel in the field, one needs to be courteous and professional.

Here is a resume example that will enhance your skills of drafting a unique sample.

Sample Customer Service Officer Resume

Isabella G. GARCIA
989 S. Woodrow Lane
Atlanta, GA 30125
Cell: 404-888-4539

Summary of Objectives:

To obtain the position of a customer service officer and contribute my outstanding customer experiences and maximize opportunities to promote sales of services and products in a renowned organization.

Summary of Skills:

  • More than three years of work experience in customer service
  • Knowledge of the working structures and policies of corporate sector
  • Possess excellent listening and communication skills
  • Customer service oriented with excellent management and interpersonal skills
  • Possess excellent analytical, logical and telephonic etiquettes
  • Familiar with major computer application and software programs
  • Good motivation with effective problem solving, organizational and negotiation skills
  • Possess excellent leadership with ability to lead a team independently

Professional Experience:

Integral Global Services, Georgina

June 2005 till date

Customer Service Officer

  • Responsible for managing all aspects of commercial relationship with customer
  • Raise and process customer quotes and orders as per contractual obligations and policies
  • Liaise with the project manager to ensure the overall management and performance customer account
  • Ensure timely and accurate invoicing of purchase orders in accordance with contractual obligations and maintenance routines
  • Review customer complaints and ensure timely solutions of the same
  • Manage commercial aspects for performed at customer locations
  • Report non-conformances to customers  and process warranty claims on behalf of customers

Brand Inc, Georgina

April 2001 to May 2004

Customer Service Officer

  • Responsible for promoting the products and services of Brand Inc
  • Perform the tasks of handling sales enquiries in a professional way
  • Handle responsibilities of processing and allocation of purchase orders
  • Solve consumer enquiries and deal with complaints efficiently and courteously
  • Liaise with account manager in relation to general queries and delivery or stock related issues
  • Supervise and evaluate the performance of customer care staff
  • Record calls to measure the metrics of customer care

Educational Summary:

Achieved bachelor’s degree in Business Studies

University of Georgina in the year 1997

Personal Information:

Name: Isabella G. GARCIA

Date of Birth: 23.05.1974

Employment Status: Full time

Relationship status: Married


Will be furnished upon request

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