Customer Service Manager Resume

Before drafting your resume, it is essential to know the career field you are seeking as well as the skills, abilities, and experience required. Your resume should communicate your skill, qualifications and work experience in an organized way. This customer service manager resume contains effective guidelines for creating a standard resume sample.

Customer service manager plays a vital role in the effective running of an organization. Customer service manager ensures that the service of the organization meets the expectations of customers. The responsibilities of a customer service manager involve developing customer service policies and managing a team of customer service professionals.

Below is a resume example for your reference. This resume will meet the requirement of creating an organized sample.

Sample Customer Service Manager Resume

Joseph Anderson
1908, New Island Rd., Washington- 250002

Home- (450) 3693690045

Career Objectives:

Seeking the position of a customer service manager to utilize my experience and proficiency in customer service and ensure highest level of customer service in an established organization.

Core Competencies:

  • Extensive knowledge of providing and managing customer service
  • Ability to handle multiple tasks and manage demanding work load
  • Excellent problem solving and customer service skills
  • Possess good leadership skills and ability to work under tight deadlines
  • Eye for detail with excellent oral and written communication skills
  • Proficient in handling basic computer applications like Word Processor and the Internet
  • Self starter with good management and organizational skills

Summary of Work History:

Amic Group Inc, Washington

June 2005 till date

Customer Service Manager

  • Provide operational excellence and continuous improvement leadership for customer service staff
  • Review back-charges and other unaccounted for charges received from customers, vendors, and contractors
  • Responsible for timely submission of quotes and processing of orders
  • Handle tasks of preparing service report and update the same to the management
  • Assist customer service staff in handling complex problems to ensure customer satisfaction
  • Perform tasks of developing and administering resource budget
  • Ensure safe working environment and communicate company safety policies and goals to employees
  • Attend trade shows and visit customer, as required

Global Services Inc, Washington

April 2003 to December 2004

Customer Service Manager

  • Responsible for supervising customer care staff, inventory control and cash transactions
  • Handle the tasks of preparing and maintaining records pertaining to work
  • Responsible for generating business from the existing accounts and achieve profitability to increase sales growth
  • Ensure that the transactions are processed in a timely and accurate manner
  • Responsible for leading, managing & monitoring the performance of customer service team
  • Build and maintain good rapport with prospective corporate clients
  • Handle the tasks of developing and implementing methods and procedures for monitoring work activities like preparation of records of expenditures and progress report

Educational Summary:

Achieved bachelor’s degree in Business Studies

University of Washington in the year 2000

Personal Details:

Name: Joshep Anderson

Date of Birth: 13/01/1978

Employment Status: Full time

Relationship status: Single


Will be pleased to furnish upon request


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